Shipping policy

Order Processing:
Please allow 48-72 hours for your order to be processed for shipping. We make every effort to send you your order as fast as possible, but we're a small company, with the unprecedented challenges of the pandemic. Please forgive delays; we're only human, and feel free to nudge us if you have any questions about the arrival of your package. You will be provided tracking information to track your order from the carrier to your home. 

Shipping:
*WE MAKE INTERNATIONAL EXCEPTIONS ON A CASE BY CASE BASIS - PLEASE EMAIL US DIRECTLY AT CUSTOMERSERVICE@TIMBERDOG.COM WITH YOUR FULL ADDRESS!* Otherwise, we're currently/mainly shipping to the US, where we are based. Please bear with us as we deal with global shipping logjams, port closures, increased container costs, tariffs, and so many other complexities and logistical challenges. We're a small company and working hard to get your product to you as fast as possible! ♡